Refund

Status: September 21, 2026

1. Scope

This policy applies to digital content offered via the DEFINED MOTION online shop. This includes, in particular:

  • digital training plans;

  • nutrition guides;

  • fitness and lifestyle guides;

  • digital product bundles in PDF format.

Our sales offer is directed at customers in Germany, the member states of the European Union that we have enabled, and the United States of America.

DEFINED MOTION sells exclusively digital products. No physical goods or data carriers are shipped. Therefore, no return of goods is necessary, and no return costs are incurred.

2. Relation to Statutory Right of Withdrawal

This policy does not replace any statutory instruction on the right of withdrawal.

Consumers within the European Union may have a statutory right of withdrawal. The deadline, exercise, and conditions for the premature expiration of this right are set out on our separate "Withdrawal" page.

A general European 14-day right of withdrawal does not automatically apply to customers in the United States.

Mandatory statutory consumer rights of the country or US state in which a customer has their habitual residence remain unaffected.

3. General Principle for Digital Products

After a digital product has been properly provided and an existing statutory right of withdrawal has effectively expired or does not exist, digital sales are generally final.

A voluntary refund is therefore generally not granted if:

  • you do not like the content after purchase;

  • you have changed your mind;

  • you have not used, or only partially used, the content;

  • you accidentally selected the wrong language version;

  • you selected a training split that is unsuitable for your daily routine;

  • the product does not meet your personal expectations, even though it matches the product description;

  • you do not have the required device or suitable software to open the file, even though the technical requirements were specified before purchase;

  • you do not achieve certain personal training, nutrition, or physical goals with the digital product.

Please therefore check, in particular, the product title, product description, language, file format, and the scope of services included before completing your order.

This regulation does not limit mandatory statutory rights in the event of missing, incorrect, or defective provision.

4. Cases in Which a Refund May Be Possible

A full or partial refund may be considered, in particular, if:

  • a statutory right of withdrawal has been effectively exercised;

  • the purchased content is not provided despite successful payment;

  • a provided file is damaged, incomplete, or unreadable, and the error cannot be fixed;

  • the provided content deviates significantly from the product description;

  • a different product or language version than ordered was provided by mistake;

  • the same item was charged multiple times due to a technical error;

  • statutory supplementary performance is impossible, refused, fails, or is not carried out within a reasonable period;

  • another mandatory statutory refund claim exists.

Whether a full or partial refund is owed depends on the circumstances of the individual case and applicable law.

5. Missing or Non-Functioning Download

If you have not received download access after successful payment, please first check:

  • your spam or junk folder;

  • the email address provided during the order;

  • the payment status of your order.

If the download link does not work or no download email has been received, please contact us at:

contact.definedmotion@gmail.com

If possible, please provide:

  • your order number;

  • the email address used for the purchase;

  • the affected product;

  • a brief description of the problem.

We will check the process and provide you with the purchased content again or via alternative download access, provided there is a claim to it.

If we fail to provide the content as required despite a request, you may be entitled to further claims under applicable law, up to and including termination of the contract and a refund.

6. Defective, Damaged, or Incorrect Files

If a file is damaged, incomplete, unreadable, or significantly different from the description, please contact us at:

contact.definedmotion@gmail.com

Describe the error as accurately as possible. A screenshot of the error message may help with the verification. Please do not transmit unnecessary personal or sensitive information.

In the case of a legitimate defect, a free supplementary performance will be provided first. This can be done in particular by:

  • reactivating the download;

  • providing a functional replacement file;

  • providing the language or product version actually ordered;

  • rectifying a technical error within a reasonable period.

Supplementary performance will be provided without additional costs and without significant inconvenience to you.

An immediate refund is not required in every case if the error can be resolved through proper replacement provision.

If supplementary performance is impossible, refused, does not occur within a reasonable period, or if a significant defect remains, you may be entitled to the following rights under applicable law in particular:

  • reduction of the purchase price;

  • termination of the contract;

  • full or partial refund;

  • if applicable, damages.

7. Accidental Duplicate Purchases

If you have been charged twice for the same digital product due to a technical error or an unintentional multiple order process, please contact us immediately.

After successful verification, we will generally refund the overpaid amount using the originally used payment method.

Multiple intentionally separate orders or purchases of different language versions are not automatically considered a duplicate charge.

8. Incorrect Product Selection

If you have accidentally ordered the wrong product or the wrong language version, please contact us as soon as possible and before downloading.

As long as the content has not yet been provided or accessed, we will check whether a cancellation or exchange is possible.

Once provision has occurred, there is generally no voluntary claim to an exchange or refund. Statutory rights remain unaffected.

9. Cancellation Before Provision

If you would like to cancel an order, please contact us as soon as possible at:

contact.definedmotion@gmail.com

As long as the digital content has not yet been provided and the processing can still be technically stopped, we will consider a cancellation.

Since digital content is generally provided automatically and immediately after successful payment, a cancellation before provision is not always possible.

For EU consumers, an existing statutory right of withdrawal remains unaffected in accordance with our separate instruction on the right of withdrawal.

10. UNLIMITED Complete Package and Other Product Bundles

For digital product bundles, the owed scope of service is determined by the product description at the time of the order.

Insofar as the UNLIMITED complete package expressly includes future digital plans, the content covered by this will be provided after its publication without additional purchase price.

If content belonging to the package is missing or cannot be downloaded, please contact us. We will check the claim and, if necessary, provide the affected content again or via alternative download access.

A single remediable error within a product bundle does not automatically lead to a refund of the entire purchase price.

In the event of an effective full refund of the package price, the right of use for all files contained in the package ends. Previously saved files must subsequently not be used or shared further.

Mandatory statutory rights remain unaffected.

11. Reduced-Price Products and Vouchers

Statutory rights of withdrawal and defects also apply to reduced-price digital products.

In the event of a full refund, the purchase price actually paid will generally be refunded.

If a free promotional voucher was used, it will not be paid out in cash. In principle, only the amount actually paid will be refunded.

In the case of a legitimate partial refund, the amount is determined by statutory regulations or the agreement reached.

12. Refund Request

You can send a refund or complaint request by email to:

contact.definedmotion@gmail.com

If possible, please provide the following information:

  • your full name;

  • your order number;

  • the email address used for the purchase;

  • the affected product;

  • the reason for your request;

  • if applicable, a screenshot of the error message.

We may request additional information insofar as it is necessary to allocate the order, reasonably verify your identity, or understand the technical problem.

13. Processing and Payout

We will check refund and complaint requests within a reasonable period.

If a refund is approved or is statutorily owed, it will generally be processed using the same payment method used for the order.

Another refund method will only be used if agreed upon and if there are no legal or technical reasons to the contrary.

After we have initiated the refund, it may take several business days for the credit to appear, depending on the payment provider and financial institution.

For an effective statutory withdrawal, the refund deadlines of our instruction on the right of withdrawal also apply.

14. Consequences of a Full Refund

In the event of a full refund and termination of the contract, the right of use for the affected digital product ends.

The customer may not subsequently continue to use, reproduce, distribute, resell, or make the refunded content accessible to other persons. Saved copies must be deleted, provided that no mandatory statutory rights prevent this.

In the event of only a partial refund, the remaining scope of services and rights of use are determined by the respective agreement or statutory regulations.

15. Customers in the United States

For US customers, digital sales are generally final once proper provision has occurred, provided there is no statutory claim, technical defect, or other reason for a refund mentioned in this policy.

Mandatory rights under the applicable law of a US state remain unaffected. This policy does not exclude rights that a customer cannot effectively waive under applicable law.

16. Contact

For questions regarding refunds, complaints, or technical problems, you can reach us at:

Jannis Kilikowski – DEFINED MOTION
Am Damm 1
24983 Handewitt
Germany

Email: contact.definedmotion@gmail.com
Phone: +49 15679 819303